PRIVACY STATEMENT

Document updated on 01/07/2024

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ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase on our store, as part of our purchasing and selling process, we collect the personal information you provide us, such as your name, address, and email address.

When you browse our store, we also automatically receive the Internet Protocol address (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

SMS marketing (if applicable): Following a purchase or after you have provided your phone number, we may send you SMS messages about our store, new products, and other updates.

SMS & Phone Number

By signing up for SMS notifications from Peluche Kingdom, you agree to receive automated commercial SMS messages from us regarding our products and services at the phone number you provided at registration, and that messages may be sent via an automatic dialing system or other technology.

The frequency of messages is recurring. Consent is not a condition of purchase. Message and data rates may apply. Text STOP to unsubscribe and cancel. You may receive an additional text message confirming your decision to unsubscribe. You understand and agree that attempting to unsubscribe by any means other than sending the above unsubscribe commands via SMS does not constitute a reasonable means of opting out.

ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collecting your information and using it for that purpose only and for marketing purposes for your phone number.

If we ask you to provide your personal information for another reason, such as marketing, we will ask for your explicit consent directly or provide you with the option to refuse (checkbox or optional option).

How can I withdraw my consent?

If after providing your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us at contact@peluche-kingdom.com.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our General Terms and Conditions of Sale and Use.

Some of your personal information may also be shared with Facebook, only, for marketing and advertising purposes. We therefore advise you to carefully consult their data use policy. Your phone number may also be disclosed solely for marketing purposes by us through third-party companies.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our services and products.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted according to the security standard established by the payment card industry (PCI-DSS). The information related to your purchase transaction is kept only as long as necessary to complete your order. Once your order is completed, the information related to the purchase transaction is deleted.

All direct payment gateways comply with PCI-DSS standards, managed by the PCI Security Standards Council, which is the result of the joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The PCI-DSS standards help ensure the secure processing of credit card data by our store and its service providers.

For more information, please consult the Shopify Terms of Service or the Shopify Privacy Policy.

We also use the Stripe payment service to securely manage your banking transactions.

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions.

Regarding these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information. Check out the privacy policy (in English) of our payment service Stripe.

It is important to remember that some providers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information that belongs to you that was used to complete the transaction may be disclosed under the legislation of the United States, including the Patriot Act.

Once you leave our store's site or are redirected to the website or application of a third party, you are no longer governed by this Privacy Policy or the General Terms and Conditions of Sale and Use of our website.

Links

You may be directed away from our website by clicking on links in our store. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

ARTICLE 7 – COOKIES

When you browse our store, we may use cookies and similar tracking technologies to collect certain information.

What is a cookie?

A cookie is a small text file that is downloaded on your device (computer, smartphone, tablet, etc.) when you visit a website. This file allows us to identify your device during your visit and/or during subsequent visits.

Cookies are widely used to improve the functionality of websites. In this context, they allow us to store your preferences, optimize your experience, analyze the traffic on our site, and serve you targeted ads.

We use the following types of cookies:

• Essential cookies: These cookies are necessary for the functioning of our store and allow you to browse our site and use its features.
• Performance cookies: These cookies help us understand how our customers use our site by collecting and reporting information anonymously.
• Functionality cookies: These cookies allow us to remember your preferences and improve your experience on our site.
• Advertising cookies: These cookies are used to deliver advertisements more relevant to you and your interests.

How can I change my cookie settings?

You can control how cookies are managed on your device through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. To find out more about cookies, please visit All About Cookies.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the Website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, there is reason to do so.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Officer at e-mail to contact@peluche-kingdom.com.